Legal warning

1. OWNER OF THE WEBSITE

In compliance with Article 10 of Law 34/2002 of July 11 on Information Society Services and Electronic Commerce (LSSICE), the User is informed that the ownership of the website www.lotsve.es (hereinafter, the “Portal”) belongs to:

-             SOLUCIONES VANGUARDIA EMPRESARIAL, S.L. (hereinafter, LOTSVE)

-             NIF: B70745468

-             Address: Cami del Bovalar, 35, 46970, Alaquas, VALENCIA, VALENCIAN COMMUNITY, SPAIN.

-             Entity registered in the Mercantile Registry of Valencia, Volume 11517, Book 8795, Page 36, Section GNE, Sheet 216308.

-             Phone: +34 665 128 886

-             Email: lotsve.es@gmail.com

2. PAYMENT METHODS

Payment by Card

This payment method is immediate, convenient and secure. When you finish your order, you can make the payment on the bank's website.
LOTSVE.ES will not receive or have access to this data. An order by card can be paid within an hour of its confirmation. After this time, if the payment does not arrive, the order will be automatically cancelled.

For security reasons, your bank will send you a code to your mobile phone to complete the payment. For subsequent purchases, our system will never remember your card details.

Not a legal notice

This merchant agrees not to allow any transaction that is illegal, or is considered by the credit card brands or the acquiring bank, that may or has the potential to damage their goodwill or negatively influence them. The following activities are prohibited under the card brand programs: the sale or offer of a product or service that is not in full compliance with all laws applicable to the Buyer, Issuing Bank, Merchant, Cardholder, or cards.

In addition, the following activities are also explicitly prohibited:
- Selling medications

3. CONTENT OF THE WEBSITE

This website provides "Users" with information about the services offered by the company, as well as access to its contact details. By accessing or using this website, you will be classified as a "User," which implies acceptance of this Legal Notice. It is important and recommended that you read the content of this document carefully each time you wish to use the portal, as it may undergo modifications or alterations.

Some of the services offered on the portal may be subject to specific conditions, as well as regional, national, or community regulations that may replace, complement, and/or modify this Legal Notice, and you must accept such conditions before receiving the corresponding service.

This information is provided to the user free of charge, accessible, and permanent, with the purpose of providing general guidelines on the use of the website and offering information of interest about the company.

4. USE AND ACCESS TO THE PORTAL

In general, the use and navigation of the website will not require prior registration; however, there may be functionalities or services that do require it. Therefore, if the user wishes to continue using the mentioned content, they must provide certain information through the registration forms or information request forms enabled for this purpose.

The content offered by the website is categorized, oriented, and intended for users who are over EIGHTEEN (+18) YEARS OLD, and access is not recommended for users who do not meet this age requirement. The website reserves the right to prohibit access and use of the portal to those users who do not meet such conditions.

5. INTELLECTUAL AND INDUSTRIAL PROPERTY

The content fixed on the webpage is protected by copyright and intellectual property rights, so unauthorized use of it will entitle the rights holder to exercise any legal actions conferred by applicable legislation and regulations on intellectual property.

The mere fact that the User accesses, uses, navigates, or acquires any product or service from the company will not be understood as a transfer or licensing of the intellectual property rights that configure this website and the business developed by the company and, where applicable, by its collaborators and/or suppliers.

In the event that the User acquires any content from the company for personal or non-commercial use, they are obliged to maintain the copyright marks, notices about intellectual property, confidentiality watermarks, or any instrument used by the company to certify that it is its property and is protected by copyright and trademark rights.

The company, as the holder of intellectual and industrial property rights, is the only one that can consent to the exploitation of the content of this website in any form and, in particular, the acts of reproduction, distribution, public communication, and transformation, which may not be carried out without its written authorization. If any User wishes to perform any of the mentioned acts, it will be under a transfer or license agreement directly signed with the company. Any exploitation act carried out without the corresponding authorization and consent of the company will be considered contrary to copyright law and will entitle the company to exercise any legal actions conferred by applicable legislation.

For users interested in using the intellectual and industrial property owned by the company, they can contact through the following email address: lotsve.es@gmail.com.

6. POLICY ON HYPERLINKS

The website may provide hyperlinks or links to other content, or they may be included in those offered by the website, directories, or content search tools. In such cases, the company will not be responsible for the information to which users are redirected as long as: a) the company has no effective knowledge of the unlawfulness of the information to which they are referred; and b) it has acted with due diligence to remove or disable the corresponding link in case it becomes aware of the unlawfulness of the content to which they have been redirected.

The company does not control and will not be responsible for either the website or the content to which the User is redirected through the aforementioned links or hyperlinks. To provide greater transparency to Users, the Portal makes the following communication:

·         We do not guarantee users that the information obtained through such links is truthful and can meet the applicable legal requirements regarding the obligation of information and how it should be offered.

·         The User assumes all kinds of damage that may have been caused by access, use, and navigation of the website and the content to which they have been redirected, such as: loss or theft of personal data; identity theft; acquisition of products or services without their consent; theft from bank accounts; and other similar situations. If a User is aware that a link posted on the website may redirect to unlawful content, they must immediately notify the company to proceed with its removal and elimination.

·         The provision and placement of hyperlinks and links on the website do not imply the existence of a contractual, collaborative, or dependent relationship between the company and the owner of the external website.

·         Moreover, it is strictly prohibited for Users to place or provide links to web pages whose content may be unlawful or may cause real harm to other Users, and that in general, are contrary to morals, public order, and social norms.

·          Both reproduction and use of any work or content created by the company on third-party websites will require prior written authorization from the company.

7. PERSONAL DATA: PRIVACY AND PROCESSING

Although the User can use the website without the need to provide their personal data, for access or acquisition of certain products or services offered on the web, it may be required to provide them through the forms enabled for this purpose, providing accurate, authentic, truthful, and current information. Furthermore, the User is informed that the company has developed internal procedures to ensure compliance with the obligations imposed by Regulation (EU) 2016/679 of the European Parliament and of the Council of April 27, 2016, regarding the protection of natural persons concerning the processing of personal data and the free movement of such data (GDPR), as well as applicable national provisions regarding data protection. If you wish to obtain more detailed information on how the company manages your data collected through this website, please consult our Privacy Policy.

8. COOKIE POLICY

A cookie is a small text file that a website stores on your computer or mobile device. Cookies are frequently used for the operation of the website, to improve it, as well as to provide information to Users. A cookie does not identify a person but rather a combination of device-browser-user, the content of which is anonymous and encrypted. If you wish to obtain more detailed information about the cookies we use, please consult our Cookie Policy.

9. OBLIGATIONS AND RESPONSIBILITIES OF THE PARTIES

By using the website, the User agrees to adjust their behavior to the rules established in these General Conditions of Use, to the applicable regulations at the time, as well as to the social rules of morality and public order. This website will require the use of technical and computer means that the User must provide at their own expense. All the information that the user provides must comply with the principles of truthfulness, accuracy, authenticity, and validity, being responsible for the damages that may cause to themselves, the company, or third parties due to the inaccuracy or falsity of such data.

The company will not be responsible for comments or opinions made by users as long as: a) the company has no effective knowledge of unlawful activity or unlawful content and, regarding claims for damages, is not aware of facts or circumstances that reveal unlawful activity or unlawful content; and b) as soon as it becomes aware of it, it has acted with due diligence to remove the unlawful content or block access to it. If a User considers that a comment or opinion expressed by another is contrary to social behavior norms or these terms of use of the website, they must immediately notify the website owner so that they can proceed with its removal through the contact means provided for this purpose. You can find more information in the section on “Notification of unlawful content and suspicions of crimes.”

The User will be liable for damages caused to the company and/or third parties by: spreading a computer virus or any other type of system that can cause damage to the physical or logical systems of the company and its suppliers; acts of exploitation not permitted by the author of the intellectual and industrial property rights; removal of security elements (such as watermarks, logos, company information) that the company has incorporated into the content to identify its authorship.

In the event that it is necessary to create a user and password for access to the products or services offered by the company, the User is solely responsible for establishing the security measures they deem necessary to prevent unauthorized use of such information. They also agree not to transfer the user and password to third parties, as well as not to allow access to the content and services that require such credentials.

The User agrees to inform the company of any event that may lead to improper use of their account, such as theft, loss, or unauthorized access. Until they notify the company of such events, the Company will be exempt from any responsibility that may arise from the improper use of their password, being their responsibility for any unlawful use of the contents and/or services of the Website by unauthorized third parties.

The materials contained on this website cannot be considered, in any case, as substitutes for legal advice or advice of any other nature. Access to these materials does not intend to constitute or imply any relationship between lawyer and client, so the user should not act based on the information contained therein without prior professional advice. The user should keep in mind that such materials and articles may not reflect the most recent legislative or jurisprudential status on the issues analyzed.

The owner of the website will not assume any responsibility for damages arising from:

·         Failures, breakdowns in telecommunications lines and networks, overloads, delays, or deficiencies in electrical or computer systems.

·         Unauthorized access to the user's account through the use of malicious programs, viruses, or any other analogous computer means.

·         Incorrect or improper use of the website.

·         Problems arising from a malfunction of the browser or due to security errors in their systems or those of users for not properly updating the browser or the means they use.

·         Any circumstance that escapes the control of the Company.

The company reserves the right to remove, in whole or in part, any content or information from this website.

10. NOTIFICATION OF UNLAWFUL CONTENT AND SUSPICIONS OF CRIMES

If the User considers that the information provided by another user could be understood as unlawful, they can send a notification to the company through the channels enabled in the “User Service” section of this Legal Notice. In the notification they send us, they must include the following elements:

a)       A sufficiently motivated explanation of the reasons why they consider the information in question to be unlawful content.

b)      A clear indication of the exact electronic location of that information, such as the exact URL(s) and, where applicable, additional information that allows identifying the unlawful content.

c)       The name and email address of the individual or entity sending the notification, except in the case of information that is considered to involve one of the crimes referred to in Articles 3 to 7 of Directive 2011/93/EU.

d)      A statement confirming that the individual or entity sending the notification is convinced in good faith that the information and allegations contained in that notification are accurate and complete.

If the notification contains electronic contact information, the company will send without undue delay an acknowledgment of receipt to the email address indicated by the user. Likewise, if we know the relevant electronic contact details, we will provide a clear and specific statement of reasons to the affected party regarding any restrictions imposed by the fact that the information provided by a User may be considered unlawful content or incompatible with our general conditions.

If the information provided by users leads the company to suspect that a crime has been committed, is being committed, or is likely to be committed that poses a threat to the life or safety of one or more persons, it will immediately communicate its suspicion to the public or judicial authorities of the affected Member State or States and provide all relevant information available.

11. USER SERVICE

The User can contact LOTSVE through the following channels:

-          Contact form.

-          Phone: +34 665 128 886.

-          Email: lotsve.es@gmail.com.

12. TECHNICAL, ORGANIZATIONAL, AND SECURITY MEASURES

The Company employs advanced technologies in accordance with current technical standards to safeguard the integrity of its data and personal information. Our website is hosted on secure servers protected against the most common attacks. We have implemented technical and organizational measures to ensure the security of personal data, preventing its alteration, loss, unauthorized processing, or improper access. These measures have been adapted to the current state of technology, the nature of the stored data, and the possible risks to which they could be exposed.

13. FORCE MAJEURE

The Company will not assume responsibility in situations where it is unable to provide the service when such situations are the result of prolonged interruptions in power supply, failures in telecommunications lines, social disturbances, labor strikes, riots, explosions, floods, governmental actions and omissions, and in general, in all cases of force majeure or fortuitous events.

14. ENFORCEABILITY

In case of discrepancies between the provisions of this Legal Notice and the general and/or specific conditions of a specific service, the latter shall prevail. If any clause of this Legal Notice is deemed unenforceable or null under applicable law, or due to a judicial or administrative resolution, such unenforceability or nullity shall not affect the enforceability or validity of the Legal Notice as a whole. In such situations, the company will carry out the modification or substitution of the clause in question with another valid and enforceable one, which, to the extent possible, fulfills the purpose and intention expressed in the original clause.

15. MODIFICATION OF THESE CONDITIONS

The Company reserves the right to expand, modify, replace, and/or cancel our Services and/or the terms established in this Legal Notice without prior notice and without generating any responsibility or compensation from the company. This prerogative will not affect the substantial conditions of the offered service.

16. APPLICABLE LAW AND JURISDICTION. DISPUTE RESOLUTION PROCEDURE

In the resolution of all disputes or matters related to this website or the activities carried out on it, Spanish legislation will apply, to which the parties expressly submit. The Courts of the city of Valencia will be competent to resolve all conflicts arising or related to the use of the site, unless the user acts as a consumer, in which case jurisdiction will fall to the Courts corresponding to the consumer's domicile.

Furthermore, the parties have the option to submit their disputes to the arbitration processes contemplated in the arbitration legislation and consumer and user protection, as well as to the extrajudicial dispute resolution procedures established through codes of conduct or other self-regulation mechanisms. In this context, the European Commission provides an online platform for dispute resolution, accessible through the following link: https://ec.europa.eu/consumers/odr/. Consumers have the option to submit their claims through the online dispute resolution platform.